Contact Us

If you didn't find the answer(s) you were looking for in our Help section, please fill out the following form and we'll get back to you quickly. To help us to respond to you faster, please be as accurate as possible when you select your question from the category and subcategory dropdowns below.

Before you contact us though, please read through our most frequently asked questions and answers. We’ve also included some helpful links to help you with your issue.

For security reasons customers must not transmit credit card, debit card or other financial account information, security codes or CVVs or sensitive personal data through chat and normal email and web channels.

  1. If you're having any problems paying your BrylaneHome® Platinum Credit Card bill online, would like to request a credit limit increase, or need your account number please contact 1-888-621-3809 or visit our credit website.
  2. Did you forget to add something to your order? Our ordering system works to get your order to you as quickly as possible. We are unable to process changes to an order once it has been submitted. If you'd like to add to an existing order we encourage you place a new order.
  3. Did you forget to add your promotional discount code? Discounted totals are calculated when an order is submitted for processing. (Free gifts are also processed during this time.) We encourage you to use your promotional code on any future order prior to the expiration date. *Promotional codes should be entered in the "Promotion Code" box located in the Shopping Cart.*
  4. Would you like to receive our catalog? Click here to subscribe to our catalog.
  5. Would you like to unsubscribe from our catalog mailing list? Click here to remove your name from our mailing list.
  6. Do you need to return an item? Return address and instructions for our products may vary. Please log into our Return Center to view return address and instructions specific to the item(s) you'd like to return.

(Our system will automatically send you an email confirmation indicating receipt and processing of your returned item and credit. Please note, a "delivered" FedEx SmartPost Networked with USPS scan does not indicate complete processing of your return. Please allow approximately 7 business days from delivery to completely process through our system and generate your return credit.)

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To order by phone or speak with a BrylaneHome Customer Service Representative, call 6am-9pm MT (800) 544-3793.

Your Satisfaction is Guaranteed

Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within 90 days. We are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges). For returns made after 90 days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase. Click here to visit our Return Center