Site Difficulties
Double check to make sure you've registered correctly. The password field is case
sensitive. Enter your password using the exact same case as when you registered.
Ex: your password is "clover" (all lower case) and you entered "CLOVER" (all capitals).
Can't remember your password? Click here
and we'll send it to you.
If you've received an error message while selecting Express Delivery, the following
may be causing the error:
- You have a backordered item; backordered items aren't shipped via Express Delivery.
- You're purchasing a Gift Certificate, which is mailed first class separate from
the order.
If the total order has a "zero" dollar value, the items selected aren't available,
and you won't be able to checkout. Please delete the "zero" items and continue to
shop.
Was the credit card number and/or the expiration date correct? We accept any of
The Redcats USA Family of Brands credit cards. We also accept VISA, MasterCard,
Discover Network, and the American Express Card.
If you're still having problems checking out, or adding products to your cart, you
can contact us or call us toll free at (800)
507-9301
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When you've completed checking out online, you should receive a confirmation email
within 24 hours. If, after 24 hours, you didn't receive an email from us confirming
your order, you should check the status of
your order online.
Enter the order number provided to you at the Order Confirmation page, and your
billing zip code. The order you placed should appear as an order number with all
zeros and will say "In process." This is exactly what you want to see. It means
your order has been entered into our system. The order will be processed within
24-48 hours and your online status will change to "Processed".
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