Returns & Exchanges

Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within 90 days. We are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges). For returns made after 90 days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase.

Do you Need to Print a Return Label?
If you need a replacement prepaid return label, please log into My Account.
How Do I Return an Item?
  1. Complete returns form
    • Identify return reason codes on back of invoice
    • Mark return codes on front of invoice
  2. Prepare your package
    • Pack your return securely, in the original package
      if possible, and include your completed invoice
    • Affix your prepaid shipping label*, found on your
      invoice, to the package making sure no other tracking
      labels are visible
  3. Ship package with USPS
    • Option 1: Place in mail box
    • Option 2: Drop off at any post-office
    • Option 3: Schedule a free pick-up at usps.com/pickup
* We will deduct $7.50 from your gift card or refund when processing your return.
You will receive email confirmations upon our receipt of your return and when your return has been processed. Please allow 2 weeks for us to receive and process your return.
How Do I Exchange an Item?
  1. Complete exchange form
    • Credit/Debit Card purchases:
      • Order a replacement item by calling (800) 677-0339
    • Cash purchases or if you prefer not to phone in exchange:
      • Locate exchange form on back of the invoice
      • Complete all areas of form
  2. Prepare your package
    • Pack your return securely, in the original package if
      possible, and include your completed exchange
      form if applicable
    • Affix your prepaid shipping label*, found on your
      invoice, to the package making sure no other tracking
      labels are visible
  3. Ship package with USPS
    • Option 1: Place in mail box
    • Option 2: Drop off at any post-office
    • Option 3: Schedule a free pick-up at usps.com/pickup
* We will deduct $7.50 from your gift card or refund when processing your exchange if there is a price difference from the original item returned.
You will receive email confirmations upon our receipt of your return, when your return has been processed and when your new item(s) has been shipped. Please allow 2-3 weeks from the time you return your package for it to appear online.
How Do I Return an Item via Another Carrier?
Please use your original packaging, enclosing the invoice with the item, and return to the address listed on the front of your invoice. Packages can be mailed using your carrier of choice.
We use both FedEx and USPS to deliver merchandise to you. In the event that you need to return merchandise, please check your invoice for the return address and instructions, as they may vary by product.

No invoice?
When returning without the invoice, please complete the following:

  • On a piece of paper, write the following information: your name, billing address, order number, a list of items you are returning and the date of purchase.
  • Return the package to 2300 Southeastern Ave. Indianapolis, IN 46283, allowing 2 weeks for your return to be received, processed, and credited or refunded.
  • Please keep your shipping receipt until the return credit has been processed or your exchange or refund arrives. As a reminder, original and return shipping and handling charges are not refunded.

For merchandise shipped directly from our warehouse, please return merchandise to:
BrylaneHome®
2300 Southeastern Ave.
Indianapolis, IN 46283

Has My Return Been Received?
Checking the status of a return is easy, simply View Your Order Status. When your return has been received, it'll be listed on your order status as returned-along with the date we received and processed it.

If you're a registered user, or gave your email address to us over the phone, a Return Received email will be sent directly to your email address when your return is received and processed. Please note, a "delivered" scan at our warehouse does not indicate complete processing of your return. Please allow approximately 7 business days from delivery to completely process through our system and generate your return credit.

Can I Track My Returned Item?
Absolutely - provided you returned an item with our convenient Customer Return Label. Utilizing the tracking number associated with your label, please login to FedEx.com to see if the package has been received by us. After we receive your package, check your order status to see if we have processed your return. Once we have, the status of your item will change to Returned. Return processing typically takes up to two weeks from the time you mail the return. Please allow sufficient time for returned item(s) to be received and processed.

Has My Exchange Been Processed?
All exchanges are processed as new orders, which will show as an exchange on your order status. Check the status of your exchange online now! Please allow 2-3 weeks from the time you return your package for it to appear online.