Product Questions
At BrylaneHome, we take pride in the merchandise we offer and the service we provide.
Your complete satisfaction is our top priority. If you're unhappy with a purchase,
simply return it within 90 days of receipt for an exchange, or refund of the purchase
amount-less the shipping & handling charges. After 90 days, we'll be happy to send
a merchandise credit.
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Check the offer carefully. Sometimes only specific colors or sizes are offered at
the reduced prices. If the item is offered for the reduced price, you can complete
the checkout process and then contact us.
We'll be happy to issue the credit for the reduced price or send an explanation
to you.
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The merchandise we offer is tested with stringent controls for fabric, details,
style and sizing by our Quality Assurance Group. This process is constantly being
reviewed. Our styles are often priced lower than the same or similar items found
in other catalogs or stores.
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If you see a word or term you're unfamiliar with while shopping our website, simply
check our
Glossary of Terms for a complete definition.
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The "Product Search" box enables you to lookup an item using a word description.
The website will then show you the selections for that item as well as other colors
and styles available. You can also browse through the website by clicking on the
categories in the left navigation.
If you don't see what you're looking for, please
contact us.
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We're constantly adding new products to our website. Items are removed from the
site as they are no longer available. A sold out item will include a message of
"no longer available," or the item will have "zero" pricing.
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If you have specific design or style suggestions, please
contact us and we'll forward the comment to our Buyer as well as our Marketing
Department.
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