Order Status
Select a topic (details for each are farther down the page):
You can instantly review the status of pending and past orders placed online, by
phone, mail or fax on our website.
Check
the status of your order
Sometimes there can be a brief delay in displaying your order online. If you don't
see your order details right away, please check again with us in a few hours. If
you're a registered user or gave your email address to us over the phone, you'll
be receiving an email from us when your order has shipped. Please keep an eye out
for it.
ORDER STATUS
Your order status information can be accessed anytime by clicking on the "Order
Status" button located at the top of every page.
Once you click on "Order Status", enter your order number and billing zip code.
The order number can be found in order confirmation emails sent from us, and at
the order confirmation page after you've submitted your order. If you shopped by
phone, our customer service representatives provide that information to you after
you've placed your order.
For a complete order status, we strongly encourage you to register. Registered customers
have complete access to order details without having to enter an order number. Details
include products ordered, price, total order amount, shipping method and cost, and
if you shipped to multiple addresses, each address contains its own order status.
To register now, click here
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Where's my package?
To check the status of your delivery, click
here to view your order status.
NOTE: if you don't see delivery information when you click on your order-tracking
link, don't worry. We're in the process of carefully inspecting every item in your
order for quality assurance, and packing it carefully. As soon as we release it
to UPS, you can track it from our distribution center to your door.
Enter the tracking number, billing zip code, then click "Go" to view up-to-the-minute
delivery details. Your UPS tracking number can be found in the order confirmation
email we send you. We strongly encourage you to register. As a registered user you
don't need to enter a tracking number, as this information can be found automatically
in the "My Account" section. To register now,
click here.
Why Don't All of My Orders Have a Tracking Link?
One reason UPS is the preferred carrier of BrylaneHome.com is the convenient online
delivery tracking provided to our customers. Whenever it's not possible to ship
your order via UPS, it will be handled by the USPS and can't be tracked online.
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Checking the status of your return is easy! Just view your
click here When your return has been received, it will be listed on your
order status as returned, along with the date we received and processed it.
If you're a registered user, or gave us your email address over the phone, a Return
Received email will be sent directly to your email address when your return is received
and processed.
Please allow 3-4 weeks from the time you ship your return for us to process your
refund, credit your charge card, or issue a merchandise credit. If the item(s) returned
to us are returned within 90 days of the date you received them, we'll issue a credit
to your original method of payment, less shipping & handling charges. If the item(s)
returned are returned after 90 days of the date you received them, we'll issue a
merchandise credit, less shipping & handling charges. For credits issued to credit
cards, please allow 1-2 billing statements for your credit to appear. (Note: If
your return disqualifies you from multiple-pricing discounts, your invoice will
be adjusted to the single unit price. Items returned on deferred orders will have
the charges and credits processed at the time of the return. We cannot refund shipping
& handling charges or return postage. Please refer to your invoice for details.
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An item can be added to your order if your order hasn't been processed. Please check
your Order Status to determine the
status of your order. If your order hasn't been processed, please call us toll-free
at (800) 677-0339 to have the item added. Please have your order information ready.
If your order is being processed, you must place a new order for the additional
item.
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An item can be deleted from your order if your order hasn't been processed. Please
check your Order Status to determine
the status of your order. If the order hasn't been processed, please call us toll
free at (800) 677-0339. Please have your order information ready. If your order
has been processed, please return the item, using the instructions on your packing
slip. See instructions for returning
an item.
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We sincerely apologize if we've sent the wrong item to you. You may place a new
order on our website and return the wrong item using the instructions on the back
of the packing slip. Or, call us toll free at (800) 677-0339. We'll issue a credit
to the original credit card for the wrong item and charge your card for the correct
item when it's shipped.
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If an item's missing from your package but listed on the packing slip as shipped,
it may have been shipped to you separately, or was backordered. Please check your
Order Status to determine if the item's
backordered. If the item isn't backordered, please
contact us or call us toll free at (800) 677-0339.
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You won't be able to see the date your order shipped and other details of your order
for 24 to 48 hours. If, after 48 hours, your order isn't appearing, please call
our Customer Support Representatives toll free at (800) 677-0339.
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We hate backorders as much as you do. And we apologize for the inconvenience. When
you placed your order, the merchandise appeared to be available. Unfortunately,
at shipping time, the merchandise wasn't available and was placed on backorder.
Your invoice should indicate the date we expect to fill your backorder.
We understand how frustrating this can be, and we strive to fill all orders in a
timely manner. Please be assured that we don't charge our credit customers for backordered
items until they're shipped.
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