Ordering Information
Select a topic (details for each are farther down the page):
Ordering is quick, easy and secure when shopping BrylaneHome.com. Our online ordering
system provides you with all the necessary links, prompts and messages to ensure
order accuracy and to help you have an easy, enjoyable shopping experience. Simply
click one of the department tabs at the top of the page to view and select from
our latest offerings (e.g., garden, pets, bed and bath, etc.).
Use our convenient dropdown menus to select size and color. Then click the “Add
to Cart” button to flag the merchandise for your purchase. You’ll be notified immediately
if the flagged item is no longer available or temporarily backordered. You may select
additional merchandise by moving backward and forward through the windows to select
again from our various departments. You may view the contents of your shopping cart
anytime, by selecting the Shopping Cart link at the top right of every page, to
see a list of the merchandise you’ve selected, whether each item is in stock or
on backorder, as well as your current total.
Once you’re ready to check out, click the “Shopping Cart” button to view your items.
If you have gift certificates, promotional coupons or a deferred billing coupon,
enter them in the appropriate boxes. Once you’ve entered your codes, click on “Checkout”.
You’ll see we’ve made some recommendations for you based on your order. You can
choose to take advantage of them or continue with checkout. If you’re a registered
customer, you’ll go directly to “Shipping Information”, as we have your address
saved to make checkout easier and faster. If you haven’t registered with us, you
can checkout as a guest, however we strongly recommend that you register. As a registered
customer, your billing and shipping information is automatically saved for you,
making the checkout process more convenient.
We accept the following credit cards for online purchases: The Redcats USA Family of Brands
Credit Cards and Visa Cards—including Chadwick’s®, Chadwick’s Visa Card, metrostyle™,
Woman Within®/Lane Bryant® Catalog, BrylaneHome®, BrylaneHome® Visa Card, Jessica London®,
Roaman’s®, La Redoute®, OneStopPlus.com™ and OneStopPlus.com Visa card, KingSize® and KingSize Visa Card.
We also accept VISA®, MasterCard®, Discover® Network, and the American Express® Card.
Please note that we don’t accept cash, personal checks, or money orders for online purchases.
We also don’t ship orders C.O.D. You can apply on line for a BrylaneHome® Credit Card.
Or apply on line for a BrylaneHome Rewards™ Visa® Card.
At the end of your checkout process, you’ll see an online message notifying you
that your order is being processed. You can print this message for your records.
Subsequently, you’ll receive an official order confirmation via the email address
in your account profile.
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By Phone: call us toll free at (800) 544-3793—24 hours a day, 7 days a
week.
By Fax: simply fax your order to us toll free at (800) 528-5152—24 hours
a day, 7 days a week. To expedite your order, please write down the blue and yellow
box numbers from your order form on the back page of your catalog, your item number,
color, size and desired quantity prior to calling.
By Mail: if you’d like to pay by check or money order, simply mail your order
to us. Mail order forms are provided inside most BrylaneHome and BrylaneHome Kitchen
catalogs. Order a Catalog
Please mail your order and payment to:
BrylaneHome PO Box 4401 Taunton, MA 02780-0400
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Please note that we don’t accept cash, personal checks or money orders for online
purchases. We also don’t ship orders C.O.D. To place an order with your personal
check or money order, please mail your payment along with your order to:
BrylaneHome PO Box 4401 Taunton, MA 02780-0400
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The Search box, located at the top of the web page, enables you to search for items using a word description (ex: blue sheets). You can also use the Search box if you’re shopping from one of our catalogs; simply enter the products item number from the catalog, then click Go.
If you don’t see what you’re looking for, please
contact us.
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Product Search & Finding Items from Our Catalog(s) Online
The “Search” box, located at the top of the web page, enables you to search for items using a word description (ex: blue sheets). You can also use the “Search” box if you’re shopping from one of our catalogs; simply enter the product’s item number from the catalog, then click “Go”.
If you don’t see what you’re looking for, please
contact us.
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If you find something in one of our catalogs you want to purchase, simply enter
the item number from the catalog into the "Order From Catalog" box located at the
top of the web page, then click "Go".
If you don’t see what you’re looking for, please
contact us.
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BrylaneHome Gift Certificates can be used for online or catalog purchases. They’re
available in $5 increments ($5 minimum). Please go to the
Gift Certificate page and complete the simple form to order either a Paper
or e-Gift Certificate. Paper Gift Certificates are shipped via first class mail
and will arrive within 3 to 5 business days. An e-Gift Certificate is emailed to
the recipient within 1 business day, if purchased before 3PM EST, and within 2 business
days if purchased after 3PM EST. The purchaser’s credit card will be charged the
amount of the e-Gift Certificate at checkout.
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- Paper and e-Gift Certificates are for one-time-use only and can’t be redeemed for
cash or used as payment on a brand credit card account.
- Notification will be sent via email to the e-Gift Certificate purchaser.
- To redeem your Paper or e-Gift Certificate, enter the certificate number in the
Gift Certificate box at checkout. If the order amount exceeds the certificate amount,
a credit card will be required to cover the remaining balance. If the order amount
is less than the amount of the gift certificate, the customer will be issued a check
for the remaining balance.
- Paper and e-Gift Certificates expire two years from their date of purchase.
- We’re sorry, but we can’t ship merchandise internationally at this time.
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We don’t currently offer gift wrapping, however we can include a gift invoice which
doesn’t reveal the cost of the gift item(s). To request a gift invoice, simply select
the checkbox under the heading "Send a gift receipt?" at the Shipping Method & Gift
Message section of checkout.
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Check the offer carefully; sometimes only specific colors or sizes are offered at
the reduced prices. If the item is offered at the reduced price, you can complete
the checkout process and thencontact us
—we’ll be happy to issue a credit for the reduced price or send an explanation
to you.
We don’t ship International orders, we only ship to US possessions APO and FPO’s
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