If you don't see the answer
your looking for, please

Contact Us

Ordering Information

 

Placing an Order Online

Ordering is quick, easy and secure when shopping BrylaneHome.com. Our online ordering system provides you with all the necessary links, prompts and messages to ensure order accuracy and to help you have an easy, enjoyable shopping experience. Simply click one of the department tabs at the top of the page to view and select from our latest offerings (e.g., garden, pets, bed and bath, etc.).

Use our convenient dropdown menus to select size and color. Then click the “Add to Cart” button to flag the merchandise for your purchase. You'll be notified immediately if the flagged item is no longer available or temporarily backordered. You may select additional merchandise by moving backward and forward through the windows to select again from our various departments. You may view the contents of your shopping cart anytime, by selecting the Shopping Cart link at the top right of every page, to see a list of the merchandise you've selected, whether each item is in stock or on backorder, as well as your current total.

Once you're ready to check out, click the “Shopping Cart” button to view your items. If you have gift certificates, promotional coupons or a deferred billing coupon, enter them in the appropriate boxes. Once you've entered your codes, click on “Checkout”. You'll see we've made some recommendations for you based on your order. You can choose to take advantage of them or continue with checkout. If you're a registered customer, you'll go directly to “Shipping Information”, as we have your address saved to make checkout easier and faster. If you haven't registered with us, you can checkout as a guest, however we strongly recommend that you register. As a registered customer, your billing and shipping information is automatically saved for you, making the checkout process more convenient.

We accept the following credit cards for online purchases: The FULLBEAUTY Brands' Credit Cards or Visa® cards including fullbeauty® Visa® card, Woman Within®, fullbeauty®, Jessica London®, KingSize®, BrylaneHome® Roaman's®. We also accept Chadwick's®, Chadwick's® Visa® card, Metrostyle™, VISA®, MasterCard®, Discover/Novus®, and the American Express® card.

Back to Top

 

Express Checkout

Ordering online has never been easier! Use our Express Checkout option when you're ready to finish your order and check out in a flash.

If you have any of the FULLBEAUTY Brands' Credit Cards including BrylaneHome®, BrylaneHome® Visa® fullbeauty®, fullbeauty® Visa® Card, Woman Within®, Jessica London®, KingSize®, Roaman's®, KingSize® Visa® Card, Chadwick's®, Chadwick's® Visa® Card and metrostyle™ Card you can use this quick and easy way to complete your order.

From your shopping cart, simply click on the "Express Checkout" option. The number of pages you have to go through to place an order is significantly reduced.

We'll use the Billing Information, Shipping Information and Shipping method which you have registered with us.

The only page you will see when checking out using Express Checkout will be the Order Review&payment page which displays the items you wish to purchase.

Need to make a change? No problem, simply update any details you wish to change by selecting "Your Account" located on the top of any of our pages.

Don't have an FULLBEAUTY Brands' Credit Card? No problem! You can apply for a BrylaneHome.com™ credit card by clicking on the link below.

You can apply on line for a BrylaneHome® Credit Card

At the end of your checkout process, you'll see an online message notifying you that your order is being processed. You can print this message for your records. Subsequently, you'll receive an official order confirmation via the email address in your account profile.

Back to Top

 

Placing an Order by Phone, Fax or Mail

By Phone: simply fax your order to us toll free at (800) 528-5152—24 hours a day, 7 days a week. To expedite your order, please write down the blue and yellow box numbers from your order form on the back page of your catalog, your item number, color, size and desired quantity prior to calling.

By Fax: you can fax your order to us toll-free at (800) 456-9838. To expedite your call, please be sure to write down the blue and yellow box numbers from your order form on the back page of your catalog, your item number, color, size and desired quantity prior to calling.

By Mail: if you'd like to pay by check or money order, simply mail your order to us. Mail order forms are provided inside most BrylaneHome and BrylaneHome Kitchen catalogs. Order a Catalog

Please mail your order and payment to:
BrylaneHome, PO Box 8320 Indianapolis, IN 46283-8320

Back to Top

 

Placing an Order with a Check or Money Order

Please note that we don't accept cash, personal checks or money orders for online purchases. We also don't ship orders C.O.D. To place an order with your personal check or money order, please mail your payment along with your order to:
BrylaneHome, PO Box 8320 Indianapolis, IN 46283-8320

Back to Top

 

Product Search&Finding Items from Our Catalog(s) Online

The Search box, located at the top of the web page, enables you to search for items using a word description (ex: blue sheets). You can also use the Search box if you're shopping from one of our catalogs; simply enter the products item number from the catalog, then click Go.

If you don't see what you're looking for, please contact us.

Back to Top

 

Searching&Browsing

Product Search&Finding Items from Our Catalog(s) Online The “Search” box, located at the top of the web page, enables you to search for items using a word description (ex: blue sheets). You can also use the “Search” box if you're shopping from one of our catalogs; simply enter the product's item number from the catalog, then click "Go".

If you don't see what you're looking for, please Contact Us.

Back to Top

 

Finding Items from the Catalog Online

If you find something in one of our catalogs you want to purchase, simply enter the item number from the catalog into the "Order From Catalog" box located at the top of the web page, then click "Go".

If you don't see what you're looking for, please Contact Us.

Back to Top

 

Purchasing BrylaneHome® Gift Certificates

BrylaneHome.com® Gift Cards can be purchased online or over the phone and E-Gift Cards can be purchased online and can be used for all BrylaneHome.com® purchases. Available in increments from $10 to $200, BrylaneHome.com® gift cards make the perfect gift that always fit! To purchase now, please go to the Gift Cards page. A shipping fee of $1.95 applies to each Gift Card purchased, but is not applicable to E-Gift Cards. Please note that the shipping fee is taxable in IN, NY and TX.

Following standard processing time, Gift Cards are sent by First Class Mail and will arrive within 6-10 business days; E-Gift Cards are delivered electronically to the email address chosen and the purchaser will receive an email confirming the E-Gift Card has been sent. Following standard processing time, E-Gift Cards are sent 2-3 business days from the date of purchase.

Back to Top

 

Gift Card, E-Gift Card, and Paper Gift Certificate Terms&Conditions

Gift Cards and E-Gift Cards
For plastic cards, please scratch off the silver strip to reveal the card's PIN number. For E-Gift Cards, the email will contain both the card number and the PIN number. You will be required to provide the card number and the PIN number with each use. Purchase amount will be deducted from the card balance until the value is fully used. Gift Cards and E-Gift Cards may only be used to purchase merchandise from BrylaneHome.com®. Gift Cards and E-Gift Cards cannot be used to purchase other Gift Cards or E-Gift Cards. Please safeguard your card and keep your original receipt. Except in certain circumstances or as required by law, the value of a Gift Card and E-Gift Card, including any remaining balance, cannot be redeemed for cash or check, cannot be applied as payment to any account, and will not be replaced if lost, stolen, destroyed or used without permission. Your card number and PIN number are required for all inquiries. Use of the card constitutes acceptance of these terms and conditions. Issued by FULLBEAUTY Brands Gift Cards, Inc. .

Purchasing BrylaneHome.com® Gift Cards and E-Gift Cards
BrylaneHome.com® Gift Cards can be purchased online or over the phone and E-Gift Cards can be purchased online and can be used for all BrylaneHome.com® purchases. Available in increments from $10 to $200, BrylaneHome.com® gift cards make the perfect gift that always fit! To purchase now, please go to the Gift Cards page. A shipping fee of $1.95 applies to each Gift Card purchased, but is not applicable to E-Gift Cards. Please note that the shipping fee is taxable in IN, NY and TX.

Following standard processing time, Gift Cards are sent by First Class Mail and will arrive within 6-10 business days; E-Gift Cards are delivered electronically to the email address chosen and the purchaser will receive an email confirming the E-Gift Card has been sent. Following standard processing time, E-Gift Cards are sent as outlined below:
When ordered by 3:00 PM Eastern, Sunday through Thursday, E-Gift Cards should arrive within 24 hours.
When ordered by 3:00 PM Eastern on Friday, E-Gift Cards should arrive within 72 hours.
When ordered by 3:00 PM Eastern on Saturday, E-Gift Cards should arrive within 48 hours.

Redeeming Gift Cards, E-Gift Cards, and Gift Certificates Online

Gift Cards and E-Gift Cards:
To redeem Gift Cards and E-Gift Cards online, simply enter the card number and PIN number in the Gift Card box at checkout. If the order amount exceeds the card amount, a credit card will be required to cover the remaining balance.

Paper Gift Certificates:
To redeem paper Gift Certificates online, simply enter the certificate number in the Gift Card box at checkout. If the order amount exceeds the paper gift certificate balance, a credit card will be required to cover the remaining balance.

Checking the Balance of your Gift Card and E-Gift Cards
Please click here to check the balance of your Gift Card and E-Gift Cards or call (866) 585-4920.

Coupons and Discounts
Coupons and discounts are not applicable towards the purchase of Gift Cards and E-Gift Cards. If your order contains both gift cards and merchandise, applicable coupons and discounts will only apply to your merchandise total, minus any gift cards.

Are Gift Cards and E-Gift Cards Transferable?
Yes. You may give at any time your Gift Card or E-Gift Card to someone else.

Lost or Stolen Gift Cards and E-Gift Cards
BrylaneHome.com® is not responsible for lost or stolen gift cards.

Are Gift Cards and E-Gift Cards Taxed?
Taxes will not be applied to the face value of your gift card purchase; however, the $1.95 shipping fee on plastic Gift Cards is taxable in IN, NY and TX.

Can I Reload my Gift Card or E-Gift Card?
We cannot reload gift cards at this time, but you can always purchase a new card.

Do Gift Cards and E-Gift Cards have an Expiration Date?
No. While gift cards have no expiration date, we recommend using them within 90 days of purchase.

Can I pay my BrylaneHome.com® credit card balance with my Gift Card and/or E-Gift Card?
No. The value of a Gift Card, including any remaining balance, cannot be redeemed for cash or check, cannot be applied as payment to any account, and will not be replaced if lost, stolen, destroyed or used without permission.

What Happens if I'm Returning Merchandise Purchased with a Gift Card?
If you return merchandise purchased with a Gift Card, you will be issued a return merchandise credit certificate for the value of your credit

Should I Dispose of my Gift Card once I've Spent it's Entire Value?
Yes. Once you have exhausted the balance of your gift card, the card may be disposed of.

Paper Gift Certificates and E-Gift Certificates (Issued Prior to 10/27/08)
Paper Gift Certificates and E-Gift Certificates are for one-time use only and can't be redeemed for cash or used as payment on a BrylaneHome credit card account. Notification will be sent via email to the E-Gift Certificate purchaser. To redeem your paper or E-gift certificate, you must enter the certificate code in the gift card box at checkout. If the order amount exceeds the certificate amount, a credit card will be required to cover the remaining balance. If the order amount is less than the amount of the certificate, the customer will be issued a check for the remaining balance. Paper and E-gift certificates expire two years from the purchase date.

Back to Top

 

Sending a Gift

We don't currently offer gift wrapping, however we can include a gift invoice which doesn't reveal the cost of the gift item(s). To request a gift invoice, simply select the checkbox under the heading "Send a gift receipt?" at the Shipping Method&Gift Message section of checkout.

Back to Top

 

The price in my cart isn't the lower price

Check the offer carefully; sometimes only specific colors or sizes are offered at the reduced prices. If the item is offered at the reduced price, you can complete the checkout process and then contact us —we'll be happy to issue a credit for the reduced price or send an explanation to you.

We don't ship International orders, we only ship to US possessions APO and FPO's

Back to Top

 

Privacy&Security

Read our corporate Privacy Policy to understand how we protect your privacy and your security when ordering online.

BrylaneHome® is a highly ethical company and requires the highest standard of conduct from its employees and business partners. As members of the Direct Marketing Association (DMA), the largest association of consumers and businesses interested in direct marketing, we adhere to the Guidelines for Ethical Business Practice, Shopping and Consumer Rights, and the DMA's Privacy Promise.

Back to Top